25 Mar 2005
ICON have secured funding for the MBO of Respond Group, the UK's leading provider of customer complaints and feedback applications. Respond has made enterprise-wide sales to an extensive blue-chip client base, including Barclays and AXA, who typically benefit from multi-million pound operational savings and a direct increase in customer satisfaction.
Gartner has identified Respond as an emerging player in the global Customer Experience Management (CEM) segment worth over $1.8billion in 2004 and the company is well positioned to leverage regulatory initiatives in the financial and government markets. The deal was financed by debt finance from Bank of Ireland.